Campground Office
Division H. H. Knoebel Sons, Inc
Location H H Knoebels
Employment Type Seasonal Full Time Employee
Date Posted 2/1/2018
Contact Name
Contact Phone
Job Code CG0038
Required
Preferred

Job Details

Job Description: Campground Office

 

This job falls into one or both of two different categories of employment- either “seasonal” or “variable hours”.  Most employment at Knoebels is seasonal employment. This means the duration of the job will customarily be six months or less.  Some employment at Knoebels may customarily extend beyond six months and this employment is typically classified as variable hour employment.  The employment is considered variable hour employment because average weekly hours cannot reasonably be anticipated at the time of hire due to uncertainty of the work schedule (e.g. weather, fluctuating staffing needs, etc.).

Job Summary

Serve campground guests by taking reservations over the phone and in person, check-in campers, sell firewood and ice, take and deliver important messages.

Responsible To

Park Administrative Manager

Campground Manager

Job Criteria

NO CELL PHONES WITH YOU WHILE YOU ARE ON DUTY

Minimum age 16

Seasonal full-time and part-time

Shifts average 4 or 8 hours per day

Shifts fall within hours of 9am–9pm (Sun-Thurs), 9am–midnight (Fri) & 9am-10pm (Sat)

Requires working in an indoor, air-conditioned environment

Most weekend hours required

Find own replacement if unable to make scheduled shifts

Requires relating to people in a friendly and professional manner

Good phone skills required

Have an outgoing personality with a strong commitment to service

Be dependable, reliable, prompt, efficient, and trustworthy

Want to be a team player

Ability to learn and apply cash handling procedures

Responsible for cash accuracy in cash register

Willingness to learn & use computer-reservation system

Willingness to learn & use credit card processor

Must be able to stay focused while on the job

Wear company-issued staff shirts

Wear staff hat/visor brim forward only (if employee chooses to wear a hat)

Wear appropriate bottoms

Wear closed footwear

Wear nametag on shirt on opposite side of Knoebels logo

Must remove any visible facial or body-piercing at work

Conform to company grooming and hygiene requirements

Follow Knoebels “Standards of Conduct”

Not eat, smoke, or use tobacco products while at workstation or while in view of guests

Keep drinks out of view of guests (not on service counter)

Essential Functions

Take phone calls regarding campground business

Accurately enter reservations into computer

Smile and greet all guests who make eye contact with you

At check in, receive correct payment and give correct change

Take emergency phone messages for campground guests & deliver to their site

Sell firewood and ice

Serve guests in a pleasant manner

Answer guest questions or direct guests to someone who can

Handle guest complaints or call a supervisor

Always face forward or sideways to the guest – never turn your back

Perform light cleaning duties at workstation and keep area clean

Perform other duties as assigned by manager